We’re Here to Help — Every Step of the Way

Introduction

At Ukamart, we understand that a great platform is not just about features — it’s about support, clarity, and trust.

The Ukamart Help Center is designed to guide you through every stage of your journey, from setting up your account to resolving issues quickly and fairly.

You can access the Help Center directly from the Ukamart app.
👉 Download the Ukamart App on Google Play:
https://play.google.com/store/apps/details?id=com.ukamart.store

---

Getting Started

If you’re new to Ukamart, this section helps you begin confidently. You’ll find guidance on:

• Creating an Ukamart account
• Verifying your account
• Setting up and updating your profile
• Resetting or securing your password

Our onboarding process is simple, fast, and user-friendly.

---

Buying on Ukamart

For buyers, the Help Center provides clear guidance on:

• Searching and discovering products
• Placing and confirming orders
• Supported payment methods
• Delivery timelines and logistics
• Tracking your orders in real time

---

Selling on Ukamart

For sellers, we provide step-by-step support on:

• Listing products using UGAA
• Product approval and quality checks
• Seller verification requirements
• Pricing, commissions, and payouts
• Seller responsibilities and best practices

---

Earning with Ukamart (Affiliate / Share & Earn)

Ukamart allows users to earn without owning products. In this section, you’ll learn:

• How affiliate earning works
• How to share product links effectively
• How commissions are calculated
• When and how payouts are processed

---

Payments, Wallet & Withdrawals

The Help Center explains:

• Supported payment options
• How the Ukamart Wallet works
• Withdrawal timelines and limits
• Handling failed or reversed transactions

---

Orders, Returns & Refunds

We provide clear guidance on order cancellations, return requests, refund timelines, and eligible items — ensuring fairness for buyers and sellers.

---

Safety, Trust & Disputes

Ukamart protects its community through buyer and seller protection systems, reporting tools, and structured dispute resolution processes.

---

Contact Support

If you need personal assistance:

• Email: support@ukamart.com
• In-App Chat Support
• Support Hours: Monday – Saturday, 9am – 6pm

---

Getting Started (Step-by-Step)

A) Creating an Ukamart Account

1. Tap Sign Up
2. Enter phone number or email
3. Create a password
4. Confirm OTP (if prompted)
5. Your account is created

✅ Expected outcome: User can now browse, buy, sell, and earn.

---

B) Verifying Your Account (KYC / Seller Verification if needed)

1. Open Account
2. Tap Verification
3. Provide requested details (e.g., ID, business name, address)
4. Submit
5. Wait for approval status update

✅ Expected outcome: Verified users enjoy more trust, higher limits, or seller access (based on your system).

---

C) Setting Up/Updating Profile

1. Go to Account → Profile
2. Update:
   1. Name
   1. Profile photo (optional)
   1. Address
   1. Phone number
3. Tap Save

✅ Expected outcome: User details are accurate for delivery and support.

---

D) Resetting Password

1. Tap Forgot Password
2. Enter phone/email
3. Confirm OTP
4. Set a new password

✅ Expected outcome: User regains account access securely.

---

4) Buying on Ukamart (Step-by-Step)

A) How to Search & Discover Products

1. Use the Search bar
2. Type product name (e.g., “iPhone 13”, “HP Laptop”)
3. Use filters:
   1. Price
   1. Location
   1. Condition (new/used)
   1. Ratings
4. Tap product to view details

✅ Expected outcome: User finds relevant products faster.

---

B) How to Place an Order

1. Tap product
2. Review:
   1. Price
   1. Seller info
   1. Product condition
3. Tap Add to Cart or Buy Now
4. Select delivery address
5. Select payment method
6. Tap Confirm Order

✅ Expected outcome: Order is created and user receives confirmation.

---

C) How to Track Orders

1. Open Account
2. Tap My Orders
3. Select an order
4. Check status:
   1. Processing
   1. Shipped
   1. Out for Delivery
   1. Delivered

✅ Expected outcome: User can see exactly where the order is.

---

5) Selling on Ukamart (UGAA) — Step-by-Step

A) Listing a Product

1. Go to Sell / UGAA
2. Tap Add New Listing
3. Upload clear pictures (front/back/side)
4. Fill details:
   1. Product name
   1. Category
   1. Condition (new/used)
   1. Price
   1. Location
   1. Description
5. Tap Submit

✅ Expected outcome: Product goes for review or becomes live instantly (depending on your settings).

---

B) Product Approval (If Review is Required)

1. After submission, product shows as Pending
2. Ukamart reviews:
   1. Correct category
   1. Clear photos
   1. No prohibited items
3. Product becomes Approved/Live or Rejected with reason

✅ Expected outcome: Marketplace remains safe and trustworthy.

---

C) Seller Responsibilities

Sellers must:

• Deliver what was advertised
• Ship on time
• Communicate respectfully
• Avoid counterfeit or misleading listings

✅ Expected outcome: Better seller ratings and more sales.

---

6) Earning with Ukamart (Affiliate / Share & Earn)

A) How Affiliate Earning Works

1. Open Earn / Affiliate
2. Choose a product
3. Tap Share Link
4. Post to WhatsApp, Instagram, TikTok, etc.
5. When someone buys via your link, commission is recorded

✅ Expected outcome: User earns without stocking products.

---

B) Checking Earnings

1. Go to Affiliate Dashboard
2. View:
   1. Clicks
   1. Orders
   1. Commission earned
   1. Pending/Approved payouts

✅ Expected outcome: User can track performance.

---

7) Wallet, Payments & Withdrawals

A) How the Wallet Works

1. Open Wallet
2. See:
   1. Available balance
   1. Pending balance
   1. Transaction history

✅ Expected outcome: User understands money movement clearly.

---

B) How to Withdraw

1. Go to Wallet → Withdraw
2. Enter:
   1. Amount
   1. Bank details
3. Confirm withdrawal

✅ Expected outcome: Withdrawal request is processed based on payout timelines.

---

C) Failed or Reversed Payments

If payment fails:

1. Check transaction status in Wallet History
2. If debited, wait for auto reversal (if applicable)
3. If not resolved, contact support with:
   1. Amount
   1. Date/time
   1. Reference ID

✅ Expected outcome: Faster resolution without back-and-forth.

---

8) Orders, Returns & Refunds (Step-by-Step)

A) How to Request Return/Refund

1. Go to My Orders
2. Select the order
3. Tap Request Return/Refund
4. Choose reason:
   1. Wrong item
   1. Damaged item
   1. Not as described
5. Upload images/video proof
6. Submit request

✅ Expected outcome: Ukamart reviews and responds within policy timelines.

---

9) Safety, Trust & Disputes (Step-by-Step)

A) How to Report a Product or Post

1. Open the product/post
2. Tap Report
3. Choose reason:
   1. Fake item
   1. Scam
   1. Offensive content
   1. Misleading listing
4. Submit

✅ Expected outcome: Trust and safety team investigates.

---

B) How to Open a Dispute

1. Go to My Orders
2. Select the order
3. Tap Open Dispute
4. Provide details and evidence
5. Submit

✅ Expected outcome: Ukamart mediates fairly between buyer and seller.

---

10) Contact Support (Step-by-Step)

A) In-App Chat Support

1. Go to Help Center
2. Tap Chat Support
3. Choose issue category
4. Type message and attach proof if needed

✅ Best for: urgent issues

---

B) Email Support

Send an email to: support@ukamart.com
Include:

• Full name
• Registered phone/email
• Order ID (if any)
• Clear explanation
• Screenshots (if applicable)

✅ Best for: detailed complaints, refunds, escalations

Support Hours: Mon–Sat, 9am–6pm

---

Conclusion & CTA (User-Friendly)

Help should never be complicated.
At Ukamart, support is built into the experience—so users can solve problems fast and continue buying, selling, and earning with confidence.

👉 Download the Ukamart App on Google Play to access the Help Center anytime:
https://play.google.com/store/apps/details?id=com.ukamart.store

---

---